With more than 20 years of experience managing one of the largest primary care organizations in East Tennessee, Summit Strategic Solutions’ leadership delivers the experience, vision, and expertise necessary to achieve our clients’ goals. Our leadership provides expertise in financial analysis, information technology, legal and compliance guidance, value-based care, and business development.
- Jerry Hall, CPA
- Jack Kam, MBA
- Kimberly Kauffman, MPH
- Susan Loveday, M.A., SPHR, SCP-SHRM
- Joseph L. Ortiz, MSCE, MBA
- Jeff Tuck, RN, BA, JD
- Dawn Zito, MBA
Jerry Hall, CPA
Interim CEO and Chief Financial Officer
Jerry Hall is Chief Financial Officer for Summit Strategic Solutions and oversees accounting, financial analysis, patient financial services, and contract management for Summit Medical Group. He is a graduate of the University of Tennessee. Jerry practiced as a certified public accountant for 10 years with an international accounting firm and served as treasurer of a privately held company for 11 years. He joined Summit Medical Group in 1996, assuming the role of CFO for Summit Strategic Solutions in 2015. Jerry is a member of Medical Group Management Association, American Institute of Certified Public Accountants, and the Tennessee Society of Certified Public Accountants.
Jack Kam, MBA
Chief Science and Innovation Officer
Jack Kam serves as Chief Science and Innovation Officer, responsible for investigating, championing, developing, and guiding product innovations and business ventures. Born and raised in Hong Kong, Jack came to the United States for post-secondary education. He completed his undergraduate and post-graduate training at the University of Tennessee Medical Center in Knoxville and the University of Tennessee Health Science Center in Memphis. He received board certifications in Medical Technology and Nuclear Medicine Technology and earned his MBA from the University of Tennessee in Knoxville. Jack built the first Nuclear Medicine Technology school in East Tennessee and the first Clinical Positron Emission Tomography (PET) center in the United States. He joined Summit Medical Group in 1996, built and operated many new & innovative businesses for the Group, and in 2015 he was named Chief Science and Innovation Officer of Summit Strategic Solutions. He is an active member of the American College of Healthcare Executives, American Telemedicine Association, the Radiological Society of North America, and the Organization of Chinese Americans, now called OCA-Asian Pacific American Advocates.
Kimberly Kauffman, MPH
Chief Value Based Care Officer
Kimberly Kauffman is Chief Value Based Care Officer. In her role, Kimberly is responsible for the transition from fee-for-service to fee-for-value. In support of value-based contracts with Medicare Advantage, commercial health plans, and Medicaid managed care, she leads the Care Coordination, Health Education, Quality Reporting and Improvement, Risk Adjustment, and Provider Engagement Teams, and she works closely with Summit Medical Group’s data analytics partner. Prior to joining Summit Medical Group, Kimberly managed a large Independent Physicians’ Association in Florida and also worked with hospital and physician leadership to create several regional Physician Hospital Organizations. Prior to that, she was responsible for operations for senior healthcare centers, supporting multiple hospital clients. She received her Master’s degree from the College of Public Health at the University of Florida. She is an officer of the Board of Directors for the National Association of ACOs and an active member of its Policy Committee.
Susan Loveday, M.A., SPHR, SCP-SHRM
Chief Operating Officer
Vice President of Talent Strategies and Relations
Susan Loveday is Vice President of Talent Strategies and Relations. Susan collaborates with the CEO and executive leadership team to meet company and client goals through processes such as: enhancing the patient healthcare experience, goal setting, talent selection, diversity, employee relations, training and development, compensation strategies, succession planning, performance management and legal compliance. A human resources professional with 20 years of management experience, Loveday earned her bachelor’s degree in psychology from Ohio University in Athens, Ohio, and her master’s degree in industrial/organizational psychology from Radford University in Virginia. She holds memberships with the Society for Human Resources Management (SHRM) and American Medical Group Association, and she is a SHRM senior certified professional and a senior professional in human resources.
Joseph L. Ortiz, MSCE, MBA
Chief Information Officer
Joseph Ortiz is the Chief Information Officer for Summit Strategic Solutions and leads information technology strategy and operations and for Summit Medical Group. He earned an MBA degree from Arizona State University, a Master’s degree in Computer Engineering from the University of South Carolina, and a Bachelor of Science degree in Computer Science from Georgia Tech. Joseph was formerly the president and founder of 4D Imaging Systems, a healthcare imaging systems provider that developed a visual processing system to capture and organize imaging data for comparative analysis over time. He also served as a vice president and general manager with IPIX Corporation and has held several leadership roles with national and international companies, including Motorola and Philips Consumer Electronics. Joseph was president of Concept2Market Inc., a consulting firm advising clients on technology commercialization.
Jeff Tuck, RN, BA, JD
Chief Legal Officer
Jeff Tuck is the Chief Legal Officer for Summit Strategic Solutions and oversees compliance, legal services, and risk management for Summit Medical Group. A native of Blount County, Jeff earned a diploma in nursing from St. Mary’s Medical Center School of Nursing in Knoxville; a Bachelor of Arts degree, Cum Laude, in Health Care Management from Maryville College; and a Doctor of Jurisprudence from the University of Tennessee College of Law. He is licensed as a registered nurse and an attorney by the state of Tennessee. Jeff is a member of the Tennessee Bar Association, Health Law Section; American Health Lawyers Association, Health Care Corporate Compliance Association; and the Medical Group Management Association, where he currently serves on the Advisory Committee to the Centers for Medicare & Medicaid Services of the federal government.
Dawn Zito, MBA
Vice President of Development
Dawn Zito serves as Vice President of Development for Summit Strategic Solutions and pursues strategic business opportunities, attracts and secures new clients, cultivates relationships with partners and identifies new markets for the management services organization. Dawn has worked extensively in healthcare business development and has a passion for health and wellness and broad knowledge of risk adjustment and predictive analytics. Prior to joining Summit Strategic Solutions in 2017, she was vice president of sales in payer/provider division for DST Health Solutions in Birmingham, Alabama. She also served as vice president of sales and marketing for Health Data Vision, Inc., in Burbank, California and director of business development for ArroHealth in Hauppauge, New York. After receiving her bachelor’s degree from Rutgers University, Dawn earned her master’s degree in business administration from The University of Miami in Florida, where she studied healthcare administration in addition to the core MBA curriculum.